Our Privacy Policy

sugaringLA is dedicated to our clients concerns regarding privacy. Our Privacy Policy is designed and committed to protecting the privacy of our clients’ personal information. below you can find details on what information is collected, how we use that information, disclosure of that information, and measures taken to protect and safeguard the security of your personal information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you don’t agree with our policies or practices, your choice is not to use our website or our services. By accessing or using our website and services, you agree to this privacy policy. this policy may change from time to time and such changes may be found at www.sugaringla.com/privacy-policy.html. Your continued use of the website and/or our services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect

sugaringLA has a variety of ways in which we may obtain information about you. All information gathered is offered directly from the client and you may provide it in one of our studios, on our website, at events, or on the mindbody app. When you visit us online on our website, access features in our mindbody app, or stop by our social media pages, we may collect certain automated information about your device, technologies, cookies, internet protocol (IP address), and server logs. This information helps to provide a more personalized experience for you both in the studio and online.

Provided Information and Consent

We request certain personal information to be provided by the client prior to any appointment for service(s) and the types of information you provide to us may include: basic contact details (name, address, email address, mobile phone number) age and date of birth, gender, skincare characteristics and concerns, and payment information – including card number, expiration date, security code, and billing address. When you provide us with these personal details, such as when you book an appointment for service(s) or verify your credit card information, it is inferred that you consent to us collecting this information and using it only for that specified purpose. We collect and store this information in order to book and hold all appointments for service(s) and to provide stellar customer service.

Use and Disclosure

All information provided is used strictly for the purposes of sugaringLA. We do not give out your information or share any personal details to any third-party companies, marketing or advertising agencies. We may choose to use the information you provide to connect with you regarding general communication (appointment reminders, booking confirmations, purchase receipts), newsletter and promotional offers and credit card processing. We may also disclose your personal information: to comply with any court order, law or legal process, including responding to any government or regulatory request; to enforce or apply any of our current or future terms of use and other agreements at www.sugaringla.com/policies or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of sugaringLA, our clients or others. this includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Security and Protection

sugaringLA uses Mindbody to collect and save credit card payment information to process client transactions. Mindbody is a Level 1 payment card industry (PCI) compliant company that is accredited as a secure site by both Visa and Mastercard. The system encrypts client credits cards and only shows partial credit information in our software. Rigorous audits are done regularly to ensure the highest standards in security and protection. By using Mindbody, you will be governed by its privacy policy located at www.mindbodyonline.com/privacy-policy and its terms of use, located at www.mindbodyonline.com/terms-of-service.

Your California Privacy Rights

California Civil Code section § 1798.83 permits users of our website and our Mindbody app that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes, which we do not do. To make such a request, please send an e-mail to [email protected] or write us at: sugaringLA, 1304 Montana Ave, Santa Monica, CA 90403.

Children Under the Age of 13

Our website and services are not intended for children under 13 years of age. No one under age 13 may provide any information to the website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our website, or on or through any of its features, and do not register on the website or in our Mindbody app, or provide any information about yourself to us, including your name, address, telephone number, e-mail address. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website or in the Mindbody app. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website or in the mindbody app.

Changes To Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our website and this privacy policy to check for any changes.