We understand life can be unpredictable.
You may cancel your appointment by 8am the day of your visit, with no penalty.
After 8am, late cancellations (and no shows) will result in a fee of 50% of the total booked service(s) which will be charged on your next visit.
Your appointment time is reserved exclusively for you. Please understand that no-shows and late cancellations are an inconvenience to both our Sugarists and turned-away Clients. When late cancellations and no-shows happen, our Sugarists miss out on the possibility of filling the appointment time, and other Clients lose the opportunity to receive services.
If you don’t show up for your appointment within 5 minutes of your reserved appointment time, we’ll need to consider that a no-show...unless we can fit you in before the next appointment or with a different sugarist.
If you schedule your appointment within 24 hours of your appointment time, a cancellation fee of 50% of the total booked service(s) will be applied for cancellations less than three (3) hours before your scheduled appointment time.
As a courtesy to our clients, we typically try to send both text and email confirmations about 48 hours prior to your appointment. However, if we’re unable to contact you, or you do not receive a confirmation text or email reminder, the appointment for your service(s) will remain booked. It is solely your responsibility to remember your appointment time, and to adhere to sugaringLA’s cancellation policy.
This policy is in place as a courtesy, to let other clients know our availability, as well as to respect the time of our sugaringLA sugarists. All sugaringLA policies are displayed in our studios, on our website, and in your email confirmation. sugaringLA reserves the right to change, add, remove, or otherwise modify our policies at any time without prior notice.
To cancel or reschedule your appointment: contact your sugaring studio directly and we’ll happily make the changes for you. Thank you.
310-795-2585 Santa Monica
323-739-4153 West Hollywood
310-795-9125 Manhattan Beach