LATE CANCELLATION + NO-SHOW POLICY
We understand, life can be unpredictable!
You may cancel your appointment BY 8AM the day of your visit, with no penalty.
However after 8AM, Late Cancellations (and No Shows) will result in a fee of 50% of the total booked service(s) that will be charged on your next visit.
*Your appointment time is reserved exclusively for you, so please understand that "no-shows" and late cancellations are an inconvenience to both our Sugarists and turned-away clients. When late cancellations and no-shows happens, our Sugarists miss out on the possibility of filling the appointment time, and other clients lose the opportunity to receive services.
*If you do not show up for your appointment within 5 minutes of your reserved appointment time, we will need to consider that a "no-show"...unless we can fit you in before the next appointment or with a different Sugarist.
*If you schedule your appointment within 24 hours of your appointment time, a cancellation fee of 50% of the total booked service(s) will apply if you do not give us notice of at least three (3) hours before your appointment time.
*Also as courtesy to our clients, we typically try to send both text and email confirmations about 48 hours prior to your appointment. However, even if we are unable to contact you or you do not receive a confirmation text or email reminder, the appointment for your service(s) will remain booked. It is your sole responsibility to remember your appointment time and to adhere to Sugaring LA’s cancellation policy.
*This policy is enforced as a courtesy to let other clients know our availability, as well as to respect the time of our Sugaring LA Sugarists. All Sugaring LA policies are displayed in our salons, on our website, and in your email confirmation. Sugaring LA reserves the right to change, add, remove, or otherwise modify our policies at any time without prior notice.
If you need to cancel or reschedule your appointment, please contact us at the location in which you are booked and we will happily make those changes for you:
Santa Monica ~ (310) 795-2585
Manhattan Beach ~ (310) 795-9125
West Hollywood ~ (323) 739-4153
Carlsbad ~ (760) 213-8860
Encinitas ~ (760) 456-9319
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